Menu Close

Passenger sues ‘Southwest Airlines’ for failing to refund holiday flight cancellations

A Southwest Airlines passenger filed a complaint against the airline for allegedly failing to refund passengers after the airline canceled more than 15,000 flights during the holiday season. Eric Capdeville filed the proposed class action in a federal Louisiana court on Friday. Capdeville accused Southwest Airlines of breach of contract and seeks to recover damages for passengers affected by cancellations from December 24 that did not receive refunds or reimbursements.

Capdeville purchased tickets for himself and his daughter to fly from New Orleans, Louisiana to Portland, Oregon on December 27. The flight was cancelled shortly before departure and he was forced to forfeit his nonrefundable hotel in Portland. Instead of providing a refund or alternative flight, the airline offered “a credit for use on a future flight.” Capdeville argued the airline’s failure to provide refunds or alternatives affected passengers who “cannot use their airline tickets through no fault of their own.”

The US Department of Transportation (DOT) stated that customers who purchased flight tickets are entitled to a refund in the event of a cancellation or “significant delays.” Section nine of Southwest’s contract of carriage requires the company to either “transport the passenger at no additional charge on the carrier’s next flight,” or “refund the unused portion of the passenger’s fare.”

Southwest Airlines, one of the largest low-cost domestic carriers in the country, faced significant disruptions to its operating systems following an unprecedented winter storm that saw record-low temperatures and substantial snowfall across the US. According to the tracking database Flightradar24, the airline cancelled more than 60% of their scheduled flights for December 28 and 29.

Southwest Airlines CEO Bob Jordan apologized for the disruptions and promised to reimburse affected passengers for additional expenses incurred in a video posted to the company’s Twitter. The DOT announced its plans to investigate whether the mass cancellations were “controllable and if Southwest is complying with its customer service plan.”

Article: Passenger sues Southwest Airlines for failing to refund holiday flight cancellations

Leave a Reply

Your email address will not be published. Required fields are marked *

(UN General Assembly, 1948) The Universal Declaration of Human Rights: 1. All human beings are free and equal 2. No discrimination 3. Right to life 4. No slavery 5. No torture and inhuman treatment 6. Same right to use law 7. Equal before the law 8. Right to be treated fair by court 9. No unfair detainment 10. Right to trial 11. Innocent until proved guilty 12. Right to privacy 13. Freedom to movement and residence 14. Right to asylum 15. Right to nationality 16. Rights to marry and have family 17. Right to own things 18. Freedom of thought and religion 19. Freedom of opinion and expression 20. Right to assemble 21. Right to democracy 22. Right to social security 23. Right to work 24. Right to rest and holiday 25. Right of social service 26. Right to education 27. Right of cultural and art 28. Freedom around the world 29. Subject to law 30. Human rights can’t be taken away