IDC and Forrester issued recently their predictions for artificial intelligence (AI) in 2020 and beyond. While external “market events” may make companies cautious about AI, says Forrester, “courageous ones” will continue to invest and expand the initial “timid” steps they took in 2019.
According to Forrester’s various surveys,
· 53% of global data and analytics decision makers say they have implemented, are in the process of implementing, or are expanding or upgrading their implementation of some form of artificial intelligence.
· 29% of global developers (manager level or higher) have worked on AI/machine learning (ML) software in the past year.
· 54% of global mobility decision makers whose firms are implementing edge computing say that the flexibility to handle present and future AI demands is one of the biggest benefits they anticipate with edge computing.
· 16% of global B2C marketing decision makers planned to increase spending on data and analytics technologies, including AI, by 10% or more this year.
In 2020, Forrester predicts that
25% of the Fortune 500 will add AI building blocks (e.g. text analytics and machine learning) to their Robotic Process Automation (RPA) efforts to create hundreds of new Intelligent process automation (IPA) use cases. “RPA needs intelligence and AI needs automation to scale,” says Forrester. As a quarter of Fortune 500 enterprises redirects AI investments to more mundane shorter-term or tactical IPA projects with “crystal-clear efficiency gains,” around half of the AI platform providers, global systems integrators, and managed service providers will emphasize IPA in their portfolios.